Privacy Policy

This Privacy Policy explains how Upinno collects, uses, stores, and shares personal information when you visit this website, create an account, use a workspace, contact support, or connect a third-party service.

1. Information we collect

Depending on how you use the service, we may collect:

• Account information, such as your name, email address, profile details, team membership, and authentication records.
• Workspace content, including contacts, messages, campaign content, files, templates, settings, and other information you or your team choose to upload or create.
• Integration information needed to connect services you enable, such as provider identifiers, permissions, connection status, and delivery events.
• Usage and device data, such as IP address, browser type, device information, pages viewed, feature activity, diagnostic logs, and security events.
• Billing and support information you provide when purchasing a plan or requesting help. Payment card details may be handled directly by a payment provider rather than stored by Upinno.

2. How we use information

We use personal information to provide and secure the service, operate workspaces, deliver requested communications, process subscriptions, respond to support requests, prevent abuse, troubleshoot problems, improve product performance, and meet legal obligations. Where required, processing is based on your consent, performance of a contract, legitimate interests, or compliance with law.

3. Cookies and similar technologies

We may use essential cookies for sign-in, security, language, and session preferences. Analytics or marketing technologies should only be enabled and described by the site operator where permitted. You can control cookies through your browser and any consent controls made available on this site.

4. How information is shared

We may share information with service providers that support hosting, infrastructure, payments, email delivery, analytics, customer support, and security. Information may also be shared with integrations you direct us to use, members of your workspace according to their permissions, or authorities when legally required. We do not sell personal information for money.

5. Data retention

Information is retained for as long as needed to provide the service, maintain legitimate business and security records, resolve disputes, and comply with law. Retention periods depend on the type of information, workspace settings, contractual commitments, and legal requirements.

6. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect information. No online service can guarantee absolute security, so account owners should use strong credentials, enable available security controls, and restrict workspace access appropriately.

7. International data transfers

Service providers and infrastructure may process information in countries other than your own. Where required, the operator should use recognised safeguards for international transfers and disclose the relevant locations and mechanisms.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, withdraw consent, or complain to a data-protection authority. Workspace content is usually controlled first by the workspace owner. Requests can be submitted through our contact page.

9. Children

The service is intended for business users and is not directed to children. Do not submit children’s personal information unless the site operator has confirmed an appropriate legal basis and protections.

10. Changes and contact

We may update this policy as the service, providers, or legal requirements change. Material changes should be communicated through the website or account experience. For privacy questions or requests, use our contact page.